Support Tickets, Reimagined

threadcord

The only ticket bot that uses private threads, automated rules, and a full analytics dashboard — so your support actually scales.

Invite threadcord Open Dashboard Support Server

Free to Use Web Dashboard 30-Second Setup

Why threadcord?

Faster Resolutions. Happier Users. Smarter Support.

threadcord uses private threads to keep support clean and organized, while real-time analytics help your team resolve issues faster, track staff performance, and continuously improve your support quality.

Other Ticket Bots

Channel-based tickets that clutter your server
Manual management with no insights
Complex setup with dozens of commands
No analytics or performance tracking
Static priority — no escalation

threadcord

Private threads — clean, invisible, organized
Full web dashboard with real-time analytics
One command setup: /setup
Staff performance, resolution times, ratings
Auto-escalating priority system

🔒

Private by Default

Every ticket is a private thread. Only the user and staff can see it.

📊

Analytics Dashboard

Track volume, staff performance, resolution times, and satisfaction.

⚡

Zero Configuration

Run /setup, pick a channel and role. Done.

Real-Time Analytics

Two Dashboards. Complete Visibility.

A Daily Dashboard for at-a-glance operations, and a full Analytics page for deep insights — all updating in real time.

Daily Dashboard

LIVE

Total Tickets

Open Tickets

Avg Response

Avg Rating

5.0 ★

Resolution Rate

87.0%

20 of 23 resolved

Today's Performance

Closed Today

5.0

Today's Rating

Staff Activity

Total Staff2

Active Chats0

Avg Response3m

Status Breakdown

● New(5m)

● Medium(10m)

● Escalating(25m)

● Urgent(120m)

Analytics

7d · 30d · All

Total Tickets

Open

Closed Today

Avg Resolution

Avg Rating

5.0 ★

Ticket Trends

Staff Ratings Breakdown

Staff 1

Staff 2

■ Positive (4-5★) ■ Negative (1-2★)

Resolution Rate

87.0%

20 of 23 resolved

Daily Average

Tickets per day

Top Staff Member

gotikj.

0.0★ avg · 9 tickets

Staff Performance

StaffTicketsAvg RatingPositive

gotikj.90.0★0

threadcord20.0★0

Live dashboard at dashboard.threadcord.xyz — all data shown is real and updates automatically.

Powerful Features

Everything You Need to Run Support

🔒

Private Thread Tickets

Every message creates a private thread. Only the user and staff can see it.

📊

Web Dashboard

Ticket charts, resolution tracking, staff metrics, priority breakdowns.

🤖

Automation Rules

Keyword and regex rules that auto-assign staff, set priority, or send DMs.

🚨

Priority Escalation

Tickets auto-escalate New → Medium → Escalating → Urgent over time.

👥

Smart Assignment

All Staff, Round Robin, or Primary Owner. Override per-rule for keywords.

⭐

Satisfaction Ratings

Star ratings after closure. Track per staff member and overall trends.

In-Thread Controls

One-Click Ticket Management

Every ticket thread comes with button controls — no commands needed.

👋

Assign to Me

Claim the ticket as yours

🔒

Close Ticket

Close with a reason that gets logged

Automation

Rules That Work While You Sleep

Keyword or regex triggers that automatically take action when a ticket is created.

✓ Auto-assign specific staff by keyword
✓ Set ticket priority on match
✓ Delete triggering messages
✓ Send custom DM with embed
✓ Override or add to default assignment

Example Rule

Billing Support

Trigger: billing, payment, refund

Actions:

Auto-Assign: @BillingTeam Priority: Urgent

Getting Started

Live in 30 Seconds

Invite threadcord

Add the bot to your server. Required permissions are requested automatically.

Run /setup

Select your support channel, staff role, and optionally a logs channel.

You're Live

Any message in your support channel creates a private thread. Staff notified, analytics tracking.

Everything Included

📊 Analytics & Insights

✓ Ticket volume over time
✓ Staff performance metrics
✓ Average resolution time
✓ Priority breakdown
✓ User satisfaction scores

🎛️ Ticket Management

✓ Assign / reassign staff
✓ Ticket closure logging
✓ Close with reason logging
✓ Auto-close inactive tickets
✓ Full message history

⚙️ Automation & Rules

✓ Keyword & regex triggers
✓ Auto-assign specific staff
✓ Set priority on match
✓ Custom DM responses
✓ Override / add modes

🎨 Customization

✓ Custom embed colors & layout
✓ Configurable ticket prefix
✓ Priority time thresholds
✓ Branded thumbnails
✓ Custom footer text

Ready to upgrade your support?

Join servers already using threadcord — for free.

Invite threadcord Open Dashboard Support Server

Voting for threadcord