**Beacon** is the support and tickets bot in the Ascent Pantheon — built for communities that treat support as a real channel, not a chat dump.

## What it does
- **Persistent dropdown ticket panels** — one click opens a private, scoped ticket channel
- **Full lifecycle controls** — Claim button for staff, Close button for opener or staff, `/ticket add|remove` to bring others in
- **Inline transcripts** — every message saved to the database, no disk files, auto-posted to a transcript channel on close
- **AI-powered self-support** (with Vanguard) — Beacon offers a draft answer to the opener's first message before a human even sees it
- **Automatic triage** — priority detection (low / normal / high / urgent) and a one-line summary on every new ticket
- **Canned responses** — staff deploy templated replies via `/reply <name>`
- **CSAT surveys** — 1–5 star ratings with optional comments after every ticket close, rate-limited per user, with per-staff leaderboards and stats

## Routing & forms
- Smart routing matches tickets to the most appropriate handler based on category and availability
- Custom intake questions per ticket type (forms)
- Specialized report ticket type for user-on-user reports
- Escalation workflows with configurable triggers
- Configurable support roles, transcript channel, and ticket category — set once from the dashboard

## Why Beacon is different
- **Real transcript storage** — full message history is queryable, not lost in a flat HTML file
- Configured from a real web dashboard at **[ascents.gg](https://ascents.gg)** — staff manage canned replies, forms, and routing in a UI
- Pairs with **Sentinel** (security & moderation) and **Vanguard** (AI & engagement) — Beacon's AI suggestions ride on Vanguard's LLM/RAG when both are installed
- Free tier covers the core ticket system; AI suggestions and CSAT analytics unlock on Pro

## Get started
1. Invite Beacon with the button above
2. Open **[ascents.gg/dashboard](https://ascents.gg/dashboard)**
3. Quick Setup creates the Tickets category, support role, transcript channel, and a starter ticket panel in under a minute

[Add the rest of the Pantheon →](https://ascents.gg/add-bots) · [Pricing →](https://ascents.gg/pricing) · [Support Server →](https://discord.gg/ascentsgg)

Beacon

Modern tickets with AI self-support, automatic priority detection, full transcripts, and CSAT surveys — all from one dashboard.

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