# TicketBird

A bot built in Java with D4J for handling tickets for projects and products inside of Discord.

Simply invite TicketBird to your server, run the setup command `=ticketbird setup` to create needed categories and channels.
Add aa "project" with `=project add <name> <prefix>` for tickets to reference.

You don't even need to use commands to open a ticket, just send a message in the `support-request` channel (default channel name can be changed).

Add a "staff" member to ticketbird with `=ticketbird staff add <username>`. Their responses in a ticket will move it to the "responded" category.

Place a ticket on hold with `=hold` until a staff member can assist with the issue

Close a ticket manually with `=close`

Tickets are auto closed after 1 week (7 days) of inactivity. Tickets placed on hold will not be auto closed.

TicketBird is in active development! Find an issue or want to request a new feature? Join the support server! You can even use TicketBird there!

> This bot is a work in progress. Please be patient while I fix any issues.

TicketBird

TicketBird manages tickets via discord  making it easier to provide help to your users

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