Ticket Tool AI

Upscale your discord support ticket system!

Ticket Tool AI is an AI powered Discord ticket bot that proactively detects when users need help and suggests support tickets. It uses vector embeddings and semantic search to find relevant answers from your knowledge base via RAG (Retrieval Augmented Generation), delivering context-aware responses.

The bot learns over time through intelligent response caching, improving accuracy. It analyzes messages in real time, categorizes issues, and provides instant AI powered support within ticket channels, improving response quality as it processes more interactions

Check out our bot in action!

Why this ticket tool?

Most ticket bots requires manual operation. This bot automates the entire support workflow and adds an AI layer on top

AI assisted, not just auto responding It doesn’t spit out generic replies. It builds a proper knowledge base from your docs/files and uses retrieval augmented generation to give grounded answers in tickets, with controls for where and when AI is allowed to speak.

End‑to‑end ticket lifecycle automation Beyond “open channel, close channel”, it creates the support + logs channels automatically, enforces one active ticket per user, tracks claims and status, and generates + stores transcripts automatically (DM to user + post in logs) on close.

Deep observability and analytics built‑in Instead of just “tickets open/close”, you get stats and activity to see volumes, open vs closed, average resolution times, and staff activity trends without needing an external dashboard.

Serious admin controls over automation & AI You can toggle detector/responder behavior, restrict which channels the AI watches, inspect caches and knowledge entries, and manage everything via slash commands and modals so automation never feels “out of control.”

The workflow

It consists of 3 parts

1. AI detector 2. AI responder 3. AI closure

User shows need for help/assistance in the general chat -> Ai detects using confidence scale -> 80% confidence -> bot will prompt to open the ticket for user <- 80% confidence -> bot detector will not respond

if user prompt to open the ticket, the bot will create a ticket for user same as clicking the open button on the ticket panel

once inside the ticket, the AI responder will work answering the user queries it can detect informal, formal, casual, slang etc all types of sentence formation

if issue is still not resolved after 2 AI responses, it will ping the admin roles added through /add pingrole command

if issue is to be solved by backend team (technical issues etc) , it will respond with what you have added to "continue response" section using /learn-from or learn-from-docs command + ping the admin role otherwise, it will work as intended

if the users shows positive sentiment, AI closure will prompt to close the ticket if the user choose "close the ticket" , it will close the ticket if the user choose "no", it will keep responding