# NexaDesk

NexaDesk is an AI-powered ticket support bot for Discord servers.

It helps communities handle support tickets faster by answering users automatically, escalating to human staff when needed, and keeping every ticket organized with transcripts and server-specific context.

## What NexaDesk does

- Answers ticket messages with AI
- Reads each server's custom support context before replying
- Detects when a ticket needs human staff
- Mentions and notifies the configured staff role
- Lets staff disable AI in a ticket with `/desactivar ia`
- Works with tickets created by NexaDesk panels
- Can also work with ticket channels created by other ticket bots
- Saves ticket transcripts for later review
- Includes a dashboard for server configuration, panels, categories, roles and transcripts

## Main use cases

- Support servers
- Gaming communities
- Product communities
- Staff teams that want faster ticket triage
- Servers that already use ticket systems but want AI assistance

## Commands

`/setup`
Configure the ticket category NexaDesk should monitor.

`/desactivar ia`
Allows configured staff members to disable AI inside a ticket when a human takes over.

## Dashboard

NexaDesk includes a web dashboard where server owners can configure:

- Ticket categories
- Ticket panels
- Staff role
- Server AI context
- Saved transcripts
- Server settings

## Why NexaDesk?

Most ticket bots only create channels.

NexaDesk helps inside the ticket.

It gives users faster first responses, keeps staff informed, and escalates cleanly when a real person needs to step in.


NexaDesk

AI ticket support for Discord: fast answers, clean escalations, transcripts, and a live dashboard.

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