
# 🎫 **Comprehensive Discord Ticket Bot Feature List**

## **🎯 Core Ticket System**
- **Multi-Guild Support**: Full per-server configuration and isolation
- **Advanced Ticket Creation**: 
  - Button-based or dropdown menu ticket panels
  - Custom questions for each ticket type
  - Role-based ticket access restrictions
  - Support for multiple categories with different staff roles
- **Ticket Management**:
  - Auto-transcript generation (HTML format)
  - Ticket renaming, member adding/removing
  - Inactivity monitoring with auto-notifications
  - Queue system for managing multiple tickets
  - Feedback collection system with 1-5 star ratings
  - Automatic ticket closure with feedback prompts
- **Support Hours**: Configurable timezone-based support hours
- **Statistics**: Comprehensive ticket stats including response times, feedback ratings, staff performance

## **👥 Staff Management System**
- **Multi-Level Staff System**: Junior, Senior, Admin staff levels
- **Permission-Based Access**: Granular permissions per staff level
- **Staff Scheduling**: Work schedules with away status tracking
- **XP System**: Staff experience points with daily decay for inactive members
- **Leaderboard**: Staff performance tracking and rankings
- **Response Time Tracking**: Automatic monitoring of staff response times

## **🤖 Advanced Moderation**
- **Channel Management**: Lock/unlock, hide/unhide channels and mass operations
- **User Management**: Ban/unban with reason tracking
- **Message Management**: Bulk delete (purge) and channel recreation (nuke)
- **Invite Tracking**: Monitor server invites and member join tracking
- **Welcome System**: Customizable welcome messages and role assignment

## **🛡️ AutoMod System**
- **Smart Content Filtering**:
  - Spam protection with configurable thresholds
  - Profanity filtering with custom word lists
  - Caps lock detection and filtering
  - Link filtering with whitelist support
  - Discord invite detection and blocking
  - Mass mention protection
  - Repeated text detection
  - Zalgo text filtering
- **Automated Actions**: Warn, mute, kick, ban, delete messages, or log violations
- **Escalation System**: Progressive punishments based on violation count
- **Whitelist Support**: Bypass rules for trusted roles/channels

## **💬 Auto-Response System**
- **Intelligent Keyword Matching**: 
  - Fuzzy matching with similarity scoring
  - Case-sensitive and exact match options
  - Priority-based response selection
  - Category-based organization
- **Smart Features**:
  - Cooldown management to prevent spam
  - Maximum responses per message limit
  - Usage statistics and analytics
  - Import/export functionality
- **Testing Tools**: Built-in testing system for response validation

## **🎉 Giveaway System**
- **Advanced Giveaway Creation**:
  - Flexible duration parsing (1h30m, 2d, etc.)
  - Multiple winner selection
  - Role requirements and blacklisting
  - Bonus entries for specific roles
  - Entry limits per user
  - Minimum requirements (messages, invites, member age)
- **Management Features**:
  - Edit active giveaways (prize, duration, requirements)
  - Pause/resume functionality
  - Manual ending and winner rerolling
  - Participant tracking and statistics
- **User Blacklist**: Server-specific giveaway ban system

## **📊 Poll System**
- **Flexible Poll Creation**:
  - Up to 9 options per poll
  - Single or multiple choice selection
  - Timed polls with auto-ending
  - Role mentions for poll announcements
- **Auto-Conversion**: Messages in designated poll channels automatically become polls
- **Results Tracking**: Real-time vote counting and percentage display

## **💡 Suggestion System**
- **Smart Suggestion Management**:
  - Auto-conversion of messages in suggestion channels
  - Upvote/downvote system with reaction tracking
  - Status management (pending, approved, denied, implemented)
  - Staff-only response system
- **Organization**: Category-based suggestion sorting and filtering

## **📎 Pastebin Integration**
- **Automatic Upload**: .txt files automatically uploaded to Pastebin
- **Smart Processing**: Handles file content extraction and formatting
- **Toggle Control**: Per-server enable/disable functionality

## **🕰️ Thread Management**
- **Auto-Thread Creation**: Automatic thread creation for messages in designated channels
- **Rich Thread Starters**: Detailed embeds with message preview, attachments, and metadata
- **Thread Controls**: Close/archive threads, status checking

## **🎮 Minecraft Server Monitoring**
- **Real-Time Server Monitoring**:
  - Automatic server pinging every 60 seconds
  - Player count and MOTD tracking
  - Server status tracking (online/offline)
  - Ping latency measurement
- **Discord Integration**:
  - Live status embeds that update automatically
  - Server information display with favicons
  - Status change notifications
  - Historical statistics storage
- **Batch Processing**: Efficient concurrent pinging of multiple servers

## **🔧 Administrative Features**
- **Multi-Level Admin System**:
  - Global admins (bot-wide permissions)
  - Guild admins (server-specific permissions)
  - Granular permission management
- **Subscription System**: Premium features with configurable limits
- **Configuration Management**:
  - Per-server customization
  - Button/panel display type selection (buttons vs dropdown)
  - Log channel configuration
  - Auto-thread channel setup

## **📈 Analytics & Statistics**
- **Comprehensive Statistics**:
  - Ticket metrics (total, open, closed)
  - Feedback analysis with rating distributions
  - Response time analytics
  - Staff performance tracking
- **Data Management**: Automatic data cleanup with configurable retention periods

## **🔄 Background Services**
- **Status Management**: Dynamic bot status updates based on server count
- **Subscription Monitoring**: Automatic subscription expiry checking
- **Queue Processing**: Continuous ticket queue management
- **Inactivity Checking**: Regular ticket inactivity notifications
- **Data Decay**: Staff XP decay system for maintaining active rankings

## **⚙️ System Features**
- **Multi-Guild Architecture**: Complete isolation between servers
- **Database Management**: SQLite with comprehensive schema
- **Error Handling**: Robust error handling and logging
- **Rate Limiting**: Built-in cooldowns and limits
- **Backup Systems**: Data persistence and recovery
- **Configuration Caching**: Efficient memory management with TTL caching

This bot is a comprehensive Discord server management solution that goes far beyond basic ticketing, offering enterprise-level features for community management, moderation, engagement, and analytics.
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