This project has a complementary web interface that you can use to control or configure your experience

Web Interface

This project tracks any action done through its functionality to keep accountability on your staff

Audit Logs

This bot offers extra features or perks that can be unlocked through optional payments or subscriptions.

Paid Features Available

Whether the current project contains any paid features, is paid only, or is 100% free to use.

This project is free to use and contains no paywalls for core functionality.

Has Paid Features

### How it works

1. **Designate a channel** as your ticket intake using `/autoticket`
2. **A member sends a message** in that channel - AutoTicket takes it from there
3. **A private ticket channel** is created automatically with the right team members included
4. **Your support team responds**, claims the ticket, and closes it when done
5. **A transcript is sent** to the user and/or your log channel on close

No buttons to click, no forms to fill, no bots to DM. Just... message and done.

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### Features

**Ticket Management**
- Automatic private ticket channel creation on message
- Duplicate ticket prevention (one open ticket per user)
- Customizable ticket channel name format (`ticket-{username}-{counter}`)
- Auto-delete intake messages to keep your channel clean
- Auto-slowmode on intake channel validation

**Routing & Organization**
- Dedicated ticket category for open tickets
- Archive category for closed tickets *(Premium)*
- Attempt log channel to track intake events
- Transcript log channel for a full audit trail
- Multiple intake channels with per-channel category routing *(up to 10 - Premium)*

**Support Team Tools**
- Assign support roles that get access to every ticket
- `/claim` - manually assign a ticket to yourself
- Auto-claim on first support reply
- `/takeover` - reassign a ticket from another agent
- `/close`, `/unclaim` - full ticket lifecycle management

**Ratings & Points** *(Premium)*
- Post-close DM rating requests (1–5 stars)
- Fallback ratings channel if DM is unavailable
- Staff points system: earn points per closed ticket, bonus for great ratings
- Support leaderboard to celebrate your best agents

**Privacy & Transcripts**
- Transcripts generated on-demand from Discord's message history - **no message content stored in our database**
- Send transcripts to the user via DM at close
- Send transcripts to a dedicated log channel
- Only metadata is stored: ticket IDs, timestamps, claim info, and ratings

**Custom Branding** *(Premium)*
- Per-guild embed accent color
- Per-guild bot nickname and avatar
- Custom footer text on all ticket embeds

**Web Dashboard**
- Full configuration panel accessible at any time
- Manage all settings without ever running a slash command

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### Plans

| Feature | Free | Premium |
|---|:---:|:---:|
| Single intake channel | ✅ | ✅ |
| Duplicate prevention | ✅ | ✅ |
| Basic claim & close | ✅ | ✅ |
| Transcript (1 destination) | ✅ | ✅ |
| Ratings & points system | ❌ | ✅ |
| Support leaderboard | ❌ | ✅ |
| Up to 10 intake channels | ❌ | ✅ |
| Custom branding | ❌ | ✅ |
| Advanced transcripts | ❌ | ✅ |
| Archive category | ❌ | ✅ |

> 💡 **Not sure yet?** Every server gets a free 7-day Premium trial - no payment required.

Premium is handled entirely through Discord's built-in subscription system. No third-party checkout, no accounts to create.

AutoTicket

Turn any Discord channel into smart support, no commands or forms. Users just send a message, and AutoTicket handles the rest.

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