Welcome to the **official Support & Suggestions Server** for **Arcanara, ChronoBot, and other handcrafted Discord Bots**. This server exists for one reason: **fast, reliable help and high-quality feature feedback**—without the chaos of scattered DMs or lost messages.

If you’re here because you found a bug, need guidance, want to request a new feature, or have a question that isn’t covered in the FAQ, you’re in the right place.

### What this server is for

**✅ Support requests**

* Commands not behaving as expected
* Permission or setup issues
* Configuration questions
* “Is this a bug or am I missing something?” troubleshooting
* Clarification on how a feature is intended to work

**✅ Feature suggestions**

* New commands or improvements
* Quality-of-life ideas
* Better UX (message formatting, embeds, flows, etc.)
* Admin/mod tools you’d like to see
* Integration ideas and enhancement requests

**✅ FAQ gap coverage**
The FAQ is meant to answer the most common questions quickly. This server is for everything *beyond* that—edge cases, unusual setups, and “what about this scenario?” questions.

### Response time (the important part)

We run this like a real dev support channel:

* **You can expect a response within 24 hours or less.**
* Many questions are answered sooner, but we set expectations honestly and deliver consistently.

### How to get the best help (and fastest answers)

When you post a support request, include the basics so we can diagnose quickly:

* What you ran (command / feature name)
* What you expected to happen
* What actually happened
* Screenshots or error text if available
* Your server setup context (permissions, channels, roles) when relevant

Clear details = fewer follow-up questions = faster fixes.

### How suggestions are handled

Suggestions are reviewed with an engineer’s mindset:

* Does it improve reliability, clarity, or user experience?
* Does it fit the bot’s design direction?
* Can it be implemented safely and maintained long-term?
* What’s the impact on performance, permissions, and usability?

You’ll get transparent responses—sometimes it’s a “yes,” sometimes it’s a “not yet,” and sometimes it’s a “here’s a better approach.” Either way, you’ll be treated like a collaborator, not a ticket number.

### Server culture

This is a **support-first** space. Be respectful, be specific, and assume good intent. We keep things organized so issues don’t get buried and ideas don’t get ignored.

If you’re ready: drop your question, post your idea, or tell us what you wish the bot did better. We’ll take it from there—professionally and quickly.

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