Beacon

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دعوة

Modern tickets with AI self-support, automatic priority detection, full transcripts, and CSAT surveys — all from one dashboard.

Beacon is the support and tickets bot in the Ascent Pantheon — built for communities that treat support as a real channel, not a chat dump.

Persistent dropdown ticket panels — one click opens a private, scoped ticket channel
Full lifecycle controls — Claim button for staff, Close button for opener or staff, /ticket add|remove to bring others in
Inline transcripts — every message saved to the database, no disk files, auto-posted to a transcript channel on close
AI-powered self-support (with Vanguard) — Beacon offers a draft answer to the opener's first message before a human even sees it
Automatic triage — priority detection (low / normal / high / urgent) and a one-line summary on every new ticket
Canned responses — staff deploy templated replies via /reply <name>
CSAT surveys — 1–5 star ratings with optional comments after every ticket close, rate-limited per user, with per-staff leaderboards and stats

Smart routing matches tickets to the most appropriate handler based on category and availability
Custom intake questions per ticket type (forms)
Specialized report ticket type for user-on-user reports
Escalation workflows with configurable triggers
Configurable support roles, transcript channel, and ticket category — set once from the dashboard

Real transcript storage — full message history is queryable, not lost in a flat HTML file
Configured from a real web dashboard at ascents.gg — staff manage canned replies, forms, and routing in a UI
Pairs with Sentinel (security & moderation) and Vanguard (AI & engagement) — Beacon's AI suggestions ride on Vanguard's LLM/RAG when both are installed
Free tier covers the core ticket system; AI suggestions and CSAT analytics unlock on Pro

Invite Beacon with the button above
Open ascents.gg/dashboard
Quick Setup creates the Tickets category, support role, transcript channel, and a starter ticket panel in under a minute