Providing modern ticketing solutions | Dashboard, Forms V2, File Uploads, Components V2, Forms, Analytics, Support Schedule

Ticketon

You can now add the "File Upload" component to a form, which - you guessed it - lets users upload files which are attached to the ticket.

Check out the docs: https://docs.ticketon.app/dashboard/forms/#file-uploads

File Uploads in Forms!

You can share messages with others now!
Go into the dashboard > Messages and click the blue gear icon in the message editor next to the message name.

Read more: https://docs.ticketon.app/dashboard/messages/#message-sharing

Message Sharing!

It is now possible to blacklist users from creating tickets in your server!

This can be done using the new /blacklist command, which allows moderators to add, remove and check if a user is blacklisted.

Viewing the blacklist is not possible via a command, but in the dashboard: https://ticketon.app/dash?next=/blacklist

> Read the docs: https://docs.ticketon.app/commands/blacklist/

Blacklists!

blacklist

config

create-ticket

docs

help

message

open-ticket-for

premium

ticket

## PUBLIC BETA - Join the Support Server for more info

**Ticketon is now officially available for public beta!**

## Why Ticketon?

Unlike other ticket bots that feel limited or outdated, Ticketon is built for modern Discord communities with a focus on modernity and actually useful features that benefit your server's support game.

## About Unlimited During Beta

During this public beta period, we're using Paddle in sandbox mode, which means every subscription is __free__ **but** all premium data and subscriptions will be reset after beta is over. However, as a special thank you to our early supporters, **the first 10 beta testers** who subscribe to Unlimited will receive **one full year of Unlimited access for free** once we go live!

**Free Plan:** 3 categories, 3 forms, and 9 custom messages - perfect for casual users.
**Unlimited Plan:** Unlimited categories, forms, and messages, feedback collection, and more.

### Unlimited
The Unlimited Plan is designed for users who need more resources and flexibility than the Free Plan offers. It provides unlimited access to all features and removes any usage caps.
[Read more](https://docs.ticketon.app/unlimited)

---

## All Features

### 🎫 Core Ticketing

- Create tickets via buttons, select menus, or `/create-ticket` command
- Thread-based or channel-based tickets
- Customizable ticket naming with placeholders (`{username}`, `{index}`, `{category}`)
- Unlimited categories (3 on Free plan)
- Per-user ticket limits (0-10 simultaneous tickets)
- Claim/unclaim tickets for ownership
- Transfer tickets between categories
- Add or remove users from tickets
- Close requests to confirm issue resolution
- Reopen closed tickets
- Bulk close/delete operations
- Auto-create private staff threads
- Blacklist system to prevent ticket spam
- Staff can open tickets for other users

### 🎨 Custom Messages & Forms

**Components V2 Support:**
- Action rows (up to 5 buttons or 1 select menu)
- Sections, containers, and separators
- Text display with Markdown formatting
- Media galleries (1-10 images) and thumbnails
- Link buttons and ticket action buttons
- Category selection menus
- Dynamic variables (`{usermention}`, `{username}`, `{ticketid}`, form fields)

**Custom Forms (3 on Free, unlimited on Unlimited):**
- Up to 5 components per form
- Text inputs (single-line or multi-line)
- Select menus (string, user, role, channel, mentionable)
- **File Uploads!**
- Min/max validation and required/optional fields
- Custom IDs for variable reference

**Message Features:**
- Panel messages for ticket creation
- Starter messages for new tickets
- Reusable snippets
- Share messages via URLs with optional password protection
- Import community-created messages
- Up to 9 messages on Free, unlimited on Unlimited (max 200)

### 📊 Analytics & Insights

**Core Metrics (All Plans):**
- Total, open, closed, and deleted ticket counts
- Average response and resolution times
- Resolution rate tracking
- Daily ticket volume trends
- Category performance breakdown

**Advanced Analytics (Unlimited Only):**
- Form usage statistics
- Staff performance metrics (tickets handled, resolution times, satisfaction)
- User insights (unique users, recurring users, top users)
- Feedback statistics and rating distribution
- Schedule performance tracking

### 🔐 Permissions & Roles

- Staff roles per category
- Manager roles for cross-category management
- Manager bypass for claim restrictions
- Whitelist mode (only specified roles can create tickets)
- Blacklist mode (specified roles cannot create tickets)
- Granular command permissions via Discord integration

### 📝 Transcripts & Audit Log

**Transcripts:**
- Automatic generation when tickets close
- Complete message history with timestamps
- Attachment preservation
- Private (staff-only) or public (sent to user) modes
- 24-hour validity with secure URLs
- Image preservation with CDN storage (Unlimited - 6 months, up to 50 MB)

**Audit Log:**
- 30-day retention
- Track ticket creation, closing, deletion
- Monitor message and form changes
- Category configuration history

### ⭐ Unlimited Plan Exclusives

- **Support Schedule**: Configure availability hours with up to 3 time slots per day
- **Feedback Collection**: Post-ticket satisfaction surveys (1-5 stars + comments)
- **Custom Branding**: Personalized bot avatar, banner, and bio per server
- **Advanced Analytics**: Staff performance, user insights, form usage
- **Unlimited Limits**: 50 categories, 100 forms, 200 messages
- **Automation** (In Development): Automated workflows and scheduled actions

### 🌍 Additional Features

- **Localization**: English, German and French support
- **20+ Slash Commands**: Full ticket management, user controls, configuration
- **Web Dashboard**: Easy configuration interface
- **Integrated Documentation**: `/docs` command with search functionality

### 📊 Free vs. Unlimited: [docs.ticketon.app/unlimited/#comparison](https://docs.ticketon.app/unlimited/#comparison)

---

›› Invite: [ticketon.app/invite](https://ticketon.app/invite)
›› Dashboard: [ticketon.app/dash](https://ticketon.app/dash)
›› Support Server: [ticketon.app/discord](https://ticketon.app/discord)
›› Documentation: [docs.ticketon.app](https://docs.ticketon.app)

LukeZ Development

Very creative and cool features! Premium is also FREE during the beta stage!!! <3

Ticketon

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