Service Health: Your Automated Status Guardian with Precision Control  
Keep your community in the loop with Service Health, the Discord bot designed to streamline service updates, incident alerts, and maintenance management. Whether you’re handling outages, planned downtime, or routine updates, Service Health ensures your audience stays informed with **zero guesswork**.

**Have feedback?** Use `/support-chat` or [web](https://support.qq.com/products/706292),share your ideas!

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### 🚀 Key Features  
🔹 **Role-Based Alerts**  
- Configure a dedicated **ping role** in `/dash` to notify subscribers instantly.  
- Specify an **incident channel** and an **Russian‑language role**: if a user has this role, bot interactions (e.g. subscription prompts) will appear in Russian.

🔹 **Manual Incident Control**  
- Use **`s!new-incident`** to:  
  - **Create notifications** for outages, bugs, or updates.  
  - **Manually adjust** the “Current Status” (it won’t update automatically).

🔹 **Smart Maintenance Scheduling**  
- Use **`s!schedule`** for **semi‑automated** maintenance workflows:  
  - **Pre‑alerts:** Status changes to **“Upcoming Maintenance”** when scheduled.  
  - **Auto‑start:** At the scheduled start time, status updates to **“Under Maintenance.”**  
  - **Manual end:** After the scheduled end time, status resets to **“All Operational,”** but maintenance remains active until you close it.  
- Enable subscriber feedback via `/dash` → Setup → Feedback: users can report issues during maintenance.

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### 📝 How It Works  
1. **Initial Setup**  
   - Run `/dash` to configure:  
     - **Ping Role**: Role mentioned in all alerts.  
     - **Incident Channel**: Channel for posting updates.  
     - **Russian‑Language Role** (optional): Enables Russian prompts for role‑holders.  
     - (Optional) Link your service‑status API for full automation.  

2. **Incident Management**  
   - Type `s!new-incident` to create or update incident notifications.  
   - *Note:* “Current Status” only changes when you send a new notification.

3. **Maintenance Workflow**  
   - Type `s!schedule` to plan downtime. The bot will:  
     - Publish **“Upcoming Maintenance”** when scheduled.  
     - Switch to **“Under Maintenance”** at start time.  
     - Reset to **“All Operational”** at end time (maintenance stays active until manually resolved).

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### ⚠️ Important Notes  
- **Status Updates:**  
  - “Current Status” auto‑updates only during maintenance windows (start/end).  
  - All other changes require `s!new-incident`.  
- **Maintenance Control:**  
  - Maintenance starts automatically but **must be ended manually**.

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### 🛠️ Support & Customization  
- **Live Chat:** `/support-chat` (1 active chat per server; Manager permissions required)  
- **Ticket Support:** [Open a Ticket](https://zsp.freshdesk.com/support/tickets/new)  
- **Feedback:** [Share Feedback](https://support.qq.com/products/706292)  
- **Web Chat:** [mcbeinside.helpshift.com](https://mcbeinside.helpshift.com)

Streamline your status communications with Service Health—precise, role‑targeted alerts, manual control, and optional automation. Keep your community informed with confidence.

Service Health

Service status: Create/update incidents, let customers report issues. Have a web status page API? Contact support to integrate!

This app auto translate all messages to English (configurable) from any language for free! Also you can use /translate to translate message. App translated to ZH, RU, EN, to change it use /account command. Main app language is ZH(cn), translator v2 is available only on ZH language. You can connect your own translation api, contact us and we will help you. **Auto Translator disabled by default, use /account to enable it for yourself, if you Administrator you can manual enable it for users via /manual-管理. App powered by ZSP Services.

ZSP Service Translator

This is free translator service, use /account to configure it for you.

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Service Health

ZSP Service Translator