SFBv2
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Pylot is a fast, scalable ticket system with transcripts, staff claiming, ratings, and a web dashboard.
Pylotis actively maintained with frequent updates.
Key features
- Ticket panel with multiple ticket types and customizable messages
- Staff claim system with Top Staff tracking
- Ticket ratings with clear who rated who
- Automatic transcripts stored and accessible from the web dashboard
- Web dashboard for server configuration, tickets, logs, and staff invites
- Built for scale with rate limit safe message fetching, chunked DB writes, and safe concurrency
What you can configure
- Ticket categories and panel channel
- Support roles and permissions
- Ticket type labels and descriptions
- Logging and transcripts access
Privacy and security Pylotonly stores ticket metadata, transcripts, and ratings required to operate the system. No message content is shared publicly.
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