threadcord — Support That Scales with Analytics
Support Tickets, Reimagined
threadcord
The only ticket bot that uses private threads, automated rules, and a full analytics dashboard — so your support actually scales.
Free to Use
Web Dashboard
30-Second Setup
Why threadcord?
Faster Resolutions. Happier Users. Smarter Support.
threadcord uses private threads to keep support clean and organized, while real-time analytics help your team resolve issues faster, track staff performance, and continuously improve your support quality.
Other Ticket Bots
- Channel-based tickets that clutter your server
- Manual management with no insights
- Complex setup with dozens of commands
- No analytics or performance tracking
- Static priority — no escalation
threadcord
- Private threads — clean, invisible, organized
- Full web dashboard with real-time analytics
- One command setup: /setup
- Staff performance, resolution times, ratings
- Auto-escalating priority system
🔒
Private by Default
Every ticket is a private thread. Only the user and staff can see it.
📊
Analytics Dashboard
Track volume, staff performance, resolution times, and satisfaction.
⚡
Zero Configuration
Run /setup, pick a channel and role. Done.
Real-Time Analytics
Two Dashboards. Complete Visibility.
A Daily Dashboard for at-a-glance operations, and a full Analytics page for deep insights — all updating in real time.
Daily Dashboard
LIVETotal Tickets
23
Open Tickets
0
Avg Response
3m
Avg Rating
5.0 ★
Resolution Rate
87.0%
20 of 23 resolved
Today's Performance
0
Closed Today
5.0
Today's Rating
Staff Activity
Total Staff2
Active Chats0
Avg Response3m
Status Breakdown
● New(5m)
● Medium(10m)
● Escalating(25m)
● Urgent(120m)
Analytics
7d · 30d · AllTotal Tickets
23
Open
0
Closed Today
0
Avg Resolution
3m
Avg Rating
5.0 ★
Ticket Trends
Staff Ratings Breakdown
Staff 1
Staff 2
■ Positive (4-5★)
■ Negative (1-2★)
Resolution Rate
87.0%
20 of 23 resolved
Daily Average
23
Tickets per day
Top Staff Member
gotikj.
0.0★ avg · 9 tickets
Staff Performance
StaffTicketsAvg RatingPositive
gotikj.90.0★0
threadcord20.0★0
Live dashboard at dashboard.threadcord.xyz — all data shown is real and updates automatically.
Powerful Features
Everything You Need to Run Support
🔒
Private Thread Tickets
Every message creates a private thread. Only the user and staff can see it.
📊
Web Dashboard
Ticket charts, resolution tracking, staff metrics, priority breakdowns.
🤖
Automation Rules
Keyword and regex rules that auto-assign staff, set priority, or send DMs.
🚨
Priority Escalation
Tickets auto-escalate New → Medium → Escalating → Urgent over time.
👥
Smart Assignment
All Staff, Round Robin, or Primary Owner. Override per-rule for keywords.
⭐
Satisfaction Ratings
Star ratings after closure. Track per staff member and overall trends.
In-Thread Controls
One-Click Ticket Management
Every ticket thread comes with button controls — no commands needed.
👋
Assign to Me
Claim the ticket as yours
🔒
Close Ticket
Close with a reason that gets logged
Automation
Rules That Work While You Sleep
Keyword or regex triggers that automatically take action when a ticket is created.
- ✓ Auto-assign specific staff by keyword
- ✓ Set ticket priority on match
- ✓ Delete triggering messages
- ✓ Send custom DM with embed
- ✓ Override or add to default assignment
Example Rule
Billing Support
Trigger: billing, payment, refund
Actions:
Auto-Assign: @BillingTeam
Priority: Urgent
Getting Started
Live in 30 Seconds
1
Invite threadcord
Add the bot to your server. Required permissions are requested automatically.
2
Run /setup
Select your support channel, staff role, and optionally a logs channel.
3
You're Live
Any message in your support channel creates a private thread. Staff notified, analytics tracking.
Everything Included
📊 Analytics & Insights
- ✓ Ticket volume over time
- ✓ Staff performance metrics
- ✓ Average resolution time
- ✓ Priority breakdown
- ✓ User satisfaction scores
🎛️ Ticket Management
- ✓ Assign / reassign staff
- ✓ Ticket closure logging
- ✓ Close with reason logging
- ✓ Auto-close inactive tickets
- ✓ Full message history
⚙️ Automation & Rules
- ✓ Keyword & regex triggers
- ✓ Auto-assign specific staff
- ✓ Set priority on match
- ✓ Custom DM responses
- ✓ Override / add modes
🎨 Customization
- ✓ Custom embed colors & layout
- ✓ Configurable ticket prefix
- ✓ Priority time thresholds
- ✓ Branded thumbnails
- ✓ Custom footer text
Ready to upgrade your support?
Join servers already using threadcord — for free.
점수 & 리뷰
5
리뷰 1개
리뷰는 등록된 사용자만 남길 수 있습니다. 모든 리뷰는 Top.gg의 사이트 중재자가 관리합니다. 게시하기 전 저희의 지침을 반드시 확인해 주세요.
별점 5점
1
별점 4점
0
별점 3점
0
별점 2점
0
별점 1점
0
threadcord•cryptic에게 답변함
thank you very much, appreciate it <3
