ModSignal

Voice support alerts, done right.

Pick a waiting voice channel, a staff ping channel, and a staff role. The moment a member joins the waiting room, ModSignal posts a clean alert with Handled, Dismiss, and Join voice buttons. That's the whole product. Everything else is optional.

Why ModSignal

• 60-second setup. /setup support and you're live.
• Slash-only. No prefix clutter.
• Survives restarts. Handled and Dismiss buttons keep working after a redeploy, so pending calls never get lost.
• Invisible until needed. Bot appears as mobile-online by default, stays out of your staff list's spotlight.

What's Inside

• Staff alerts when a member joins a configured voice support room
• Persistent Handled / Dismiss / Join voice controls
• Escalation to a senior role if nobody handles within your window
• Custom message templates with {user}, {voice}, {wait}, {staff}, {guild} placeholders
• Up to 3 extra staff ping roles on free, 10 on Premium
• Auto-threads under each alert for private staff coordination
• Confirmation DM to waiting members with the current average wait time
• Cooldowns, alert delay, auto-delete, and a live /setup preview
• Response time, handle time, claim rate, top-handler leaderboards
• Post-call member feedback with a positive/negative bar chart
• Full /dashboard overview with 7-day stats
• Call history lookup per member with /calls history
• English and Deutsch for every member-facing message
• Clean Components v2 layouts across every panel

Quick Start

/setup support
waiting_channel: Support Waiting
ping_channel: staff-pings
staff_role: Support Team

Then verify:

/calls test

Need a hand? /setup checklist reports every permission and config issue in one place.

Commands

Setup — /setup support · /setup checklist · /setup advanced · /setup escalation · /setup message · /setup preview · /setup language · /setup autothread · /setup dm-member · /setup roles · /setup enable · /setup disable

Calls — /calls test · /calls active · /calls recent · /calls stats · /calls history · /calls feedback · /calls close

Info — /dashboard · /ping · /stats · /about · /botinfo · /invite · /support · /vote · /share · /privacy

Premium (optional)

ModSignal is fully usable on the free plan. Premium exists so teams who want to support development can unlock extras without hitting paywalls on the core product.

• Up to 10 staff ping roles
• Custom alert color per server
• Voice counter — waiting count live in a voice channel name
• Server-specific bot branding — nickname, avatar, bio

Activate in seconds with /premium buy. Ko-fi monthly membership or one-time lifetime donation, whichever fits.

Privacy

ModSignal stores only what alerts require: guild ID, channel IDs, role IDs, settings, and call timestamps. Message content is never read. Full policy available via /privacy.