Tickets

Discord Ticket Bot is an advanced ticket management system designed to streamline customer support in your Discord server. The bot creates organized ticket channels when users need help, allowing staff to efficiently handle support requests. It features AI-powered responses using GPT-4o-mini to automatically answer common questions based on a customizable knowledge base specific to your server.

The bot's core functionality includes ticket creation, management, and archiving. Users can create tickets with a simple button click or command, staff can view and respond to open tickets, and all conversations are saved for future reference. When tickets are closed, they can be automatically archived to a designated channel.

Administrators can customize the bot's appearance with commands to change its display name and role color in the server. The knowledge base feature allows staff to train the AI with server-specific information, making automated responses more accurate and helpful.

Key commands include /setup to configure the system, /ticket for creating and managing tickets, /knowledge for customizing the AI's information database, and appearance commands like /setbotname and /setrolecolor. The bot maintains a complete history of all ticket interactions, allowing admins to review past support conversations with the /ticket history command.

The bot requires permissions such as sending messages, managing channels, managing roles, and reading message history to function properly. It's designed to be user-friendly while providing powerful support tools for server administrators and moderators.