Ticketly AI

Ticketly AI is a Discord support bot built to reduce staff workload, not replace it.

The bot answers common questions in direct messages using your own knowledge base and server information. If it cannot give a reliable answer, it automatically creates a support ticket for a staff member to take over.

Ticketly AI keeps full conversation context in DMs, so users don’t have to repeat themselves. This makes support faster and avoids unnecessary tickets for simple questions.

The bot is especially useful for FiveM servers, gaming communities, and SaaS-style Discord servers where staff receive the same questions every day.

Main features:

AI-powered replies in Discord DMs

Automatic ticket creation when AI cannot help

Uses your own knowledge base and server rules

Keeps conversation history per session

Staff always stay in control

Ticketly AI is designed to assist staff, not act as an autonomous moderator or chatbot.