threadcord — Support That Scales with Analytics
Support Tickets, Reimagined
threadcord
The only ticket bot that uses private threads, automated rules, and a full analytics dashboard — so your support actually scales.
Free to Use
Web Dashboard
30-Second Setup
Why threadcord?
Faster Resolutions. Happier Users. Smarter Support.
threadcord uses private threads to keep support clean and organized, while real-time analytics help your team resolve issues faster, track staff performance, and continuously improve your support quality.
Other Ticket Bots
- Channel-based tickets that clutter your server
- Manual management with no insights
- Complex setup with dozens of commands
- No analytics or performance tracking
- Static priority — no escalation
threadcord
- Private threads — clean, invisible, organized
- Full web dashboard with real-time analytics
- One command setup: /setup
- Staff performance, resolution times, ratings
- Auto-escalating priority system
🔒
Private by Default
Every ticket is a private thread. Only the user and staff can see it.
📊
Analytics Dashboard
Track volume, staff performance, resolution times, and satisfaction.
⚡
Zero Configuration
Run /setup, pick a channel and role. Done.
Real-Time Analytics
Two Dashboards. Complete Visibility.
A Daily Dashboard for at-a-glance operations, and a full Analytics page for deep insights — all updating in real time.
Daily Dashboard
LIVETotal Tickets
23
Open Tickets
0
Avg Response
3m
Avg Rating
5.0 ★
Resolution Rate
87.0%
20 of 23 resolved
Today's Performance
0
Closed Today
5.0
Today's Rating
Staff Activity
Total Staff2
Active Chats0
Avg Response3m
Status Breakdown
● New(5m)
● Medium(10m)
● Escalating(25m)
● Urgent(120m)
Analytics
7d · 30d · AllTotal Tickets
23
Open
0
Closed Today
0
Avg Resolution
3m
Avg Rating
5.0 ★
Ticket Trends
Staff Ratings Breakdown
Staff 1
Staff 2
■ Positive (4-5★)
■ Negative (1-2★)
Resolution Rate
87.0%
20 of 23 resolved
Daily Average
23
Tickets per day
Top Staff Member
gotikj.
0.0★ avg · 9 tickets
Staff Performance
StaffTicketsAvg RatingPositive
gotikj.90.0★0
threadcord20.0★0
Live dashboard at dashboard.threadcord.xyz — all data shown is real and updates automatically.
Powerful Features
Everything You Need to Run Support
🔒
Private Thread Tickets
Every message creates a private thread. Only the user and staff can see it.
📊
Web Dashboard
Ticket charts, resolution tracking, staff metrics, priority breakdowns.
🤖
Automation Rules
Keyword and regex rules that auto-assign staff, set priority, or send DMs.
🚨
Priority Escalation
Tickets auto-escalate New → Medium → Escalating → Urgent over time.
👥
Smart Assignment
All Staff, Round Robin, or Primary Owner. Override per-rule for keywords.
⭐
Satisfaction Ratings
Star ratings after closure. Track per staff member and overall trends.
In-Thread Controls
One-Click Ticket Management
Every ticket thread comes with button controls — no commands needed.
👋
Assign to Me
Claim the ticket as yours
🔒
Close Ticket
Close with a reason that gets logged
Automation
Rules That Work While You Sleep
Keyword or regex triggers that automatically take action when a ticket is created.
- ✓ Auto-assign specific staff by keyword
- ✓ Set ticket priority on match
- ✓ Delete triggering messages
- ✓ Send custom DM with embed
- ✓ Override or add to default assignment
Example Rule
Billing Support
Trigger: billing, payment, refund
Actions:
Auto-Assign: @BillingTeam
Priority: Urgent
Getting Started
Live in 30 Seconds
1
Invite threadcord
Add the bot to your server. Required permissions are requested automatically.
2
Run /setup
Select your support channel, staff role, and optionally a logs channel.
3
You're Live
Any message in your support channel creates a private thread. Staff notified, analytics tracking.
Everything Included
📊 Analytics & Insights
- ✓ Ticket volume over time
- ✓ Staff performance metrics
- ✓ Average resolution time
- ✓ Priority breakdown
- ✓ User satisfaction scores
🎛️ Ticket Management
- ✓ Assign / reassign staff
- ✓ Ticket closure logging
- ✓ Close with reason logging
- ✓ Auto-close inactive tickets
- ✓ Full message history
⚙️ Automation & Rules
- ✓ Keyword & regex triggers
- ✓ Auto-assign specific staff
- ✓ Set priority on match
- ✓ Custom DM responses
- ✓ Override / add modes
🎨 Customization
- ✓ Custom embed colors & layout
- ✓ Configurable ticket prefix
- ✓ Priority time thresholds
- ✓ Branded thumbnails
- ✓ Custom footer text
Ready to upgrade your support?
Join servers already using threadcord — for free.
Đánh giá & Nhận xét
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1 nhận xét
Chỉ người dùng đã đăng nhập mới có thể đăng nhận xét. Mọi nhận xét đều được quản lí bởi quản trị viên Top.gg. Vui lòng xem qua các quy tắc của chúng tôi trước khi đăng nhận xét.
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threadcord•Đang trả lời cryptic
thank you very much, appreciate it <3
