Modern tickets with AI self-support, automatic priority detection, full transcripts, and CSAT surveys — all from one dashboard.
Beacon is the support and tickets bot in the Ascent Pantheon — built for communities that treat support as a real channel, not a chat dump.
What it does
- Persistent dropdown ticket panels — one click opens a private, scoped ticket channel
- Full lifecycle controls — Claim button for staff, Close button for opener or staff,
/ticket add|removeto bring others in - Inline transcripts — every message saved to the database, no disk files, auto-posted to a transcript channel on close
- AI-powered self-support (with Vanguard) — Beacon offers a draft answer to the opener's first message before a human even sees it
- Automatic triage — priority detection (low / normal / high / urgent) and a one-line summary on every new ticket
- Canned responses — staff deploy templated replies via
/reply <name> - CSAT surveys — 1–5 star ratings with optional comments after every ticket close, rate-limited per user, with per-staff leaderboards and stats
Routing & forms
- Smart routing matches tickets to the most appropriate handler based on category and availability
- Custom intake questions per ticket type (forms)
- Specialized report ticket type for user-on-user reports
- Escalation workflows with configurable triggers
- Configurable support roles, transcript channel, and ticket category — set once from the dashboard
Why Beacon is different
- Real transcript storage — full message history is queryable, not lost in a flat HTML file
- Configured from a real web dashboard at ascents.gg — staff manage canned replies, forms, and routing in a UI
- Pairs with Sentinel (security & moderation) and Vanguard (AI & engagement) — Beacon's AI suggestions ride on Vanguard's LLM/RAG when both are installed
- Free tier covers the core ticket system; AI suggestions and CSAT analytics unlock on Pro
Get started
- Invite Beacon with the button above
- Open ascents.gg/dashboard
- Quick Setup creates the Tickets category, support role, transcript channel, and a starter ticket panel in under a minute
Add the rest of the Pantheon → · Pricing → · Support Server →
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