TicketerBot

TicketerBot is the all-in-one Discord support solution built for communities of every size.

🎫 Ticket Panels Create beautiful, customizable embed panels with button categories. Members click a button, fill out an optional form, and a private ticket channel is created instantly. Fully customizable colors, thumbnails, footers, and welcome messages.

📥 Real-Time Web Inbox Reply to tickets from your browser — no need to be in Discord. Messages sync instantly between the dashboard and Discord in real time via WebSocket. Search, filter, claim, and manage tickets from a clean, modern interface.

📊 Analytics & Insights Track response times, resolution rates, ticket volume trends, and staff performance. See who’s handling the most tickets, who’s fastest, and where your support bottlenecks are.

🤖 AI-Powered Features Get AI-suggested replies based on conversation context and your saved response templates. AI ticket categorization automatically suggests the right category for incoming tickets. Powered by Google Gemini.

👥 Team Management Role-based access control — Owner, Admin, and Support Agent tiers. Each role sees different commands and dashboard pages. Staff performance tracking and leaderboards.

⚡ Slash Commands Full suite: /close, /claim, /unclaim, /add, /remove, /rename, /priority, /note, /snippet, /tag, /panel. Permission-restricted so only staff see management commands.

💬 Canned Responses Save reply templates and use them from Discord (/snippet) or the web inbox. Track usage counts to see which responses your team uses most.

📋 Transcripts Every closed ticket generates a shareable HTML transcript with Discord-style rendering — avatars, timestamps, staff badges, attachments, and embeds preserved.

🔔 DM Notifications Optionally notify users via DM when their ticket is opened, closed, or replied to. Configurable per server.

⏰ Auto-Close Automatically close inactive tickets after a configurable time period. Sends a warning message before closing.

⭐ CSAT Ratings After a ticket is closed, users receive star rating buttons via DM. Track customer satisfaction across your team.

🔗 Webhooks Send ticket events (created, closed, claimed) to external URLs. Full delivery logging.

📱 Mobile Responsive Full mobile dashboard with slide-out navigation. Manage tickets from your phone.

💳 Pricing Free: 1 panel, 3 categories, 25 active tickets, 7-day Pro trial Pro ($4.99/server/mo): 10 panels, unlimited tickets, inbox, analytics, AI, webhooks Business ($9.99/server/mo): Unlimited panels, whitelabel, SLA tracking, CSV export.